On March 23, 2020, in response to the guidance provided by our local, state, and federal authorities and many national medical associations, Kleiman Evangelista Eye Centers of Texas closed all practice locations and canceled all elective surgical procedures, with the exception of urgent and emergent cases, in order to limit the number of patient, doctor, and staff interactions and to do our part in slowing the spread of the novel COVID-19 virus.
Our medical directors and leadership teams have continued to monitor both national and local guidelines to ensure the safety of our patients and employees, and also to guide our operational decisions. On Friday, April 17, 2020, updated guidance from the White House along with Governor Greg Abbott’s executive order calling for lessened restrictions on elective procedures provided our Physician Advisory Board with the necessary and valuable information to lead to the re-opening of our practices on May 4, 2020.
We have, and will continue to abide by all rules and regulations of our local and federal government, as well as taking the following additional precautions in order to maintain the safety and well-being of our patients and staff:
We are seeing all appointment types including cataract evaluations/consultations, medical and vision evaluations for patients experiencing visual or ocular concerns, glaucoma evaluations/testing, routine examinations, LASIK, and refractive surgery examinations. We are scheduling and performing elective surgeries in a safe and effective manner.
Check-In: Mandatory Precautions
All patients and staff who enter the building are required to wash/sanitize their hands thoroughly. Our offices have ready access to hand sanitizers for the frequent use of patients, office staff, and caregivers. Temperature checks for both patients and employees will be taken at the door upon entry. Patients and employees will be asked to wear a mask at all times, with no exceptions.
No guests will be allowed to accompany patients during their appointment unless the patient needs specific assistance. We ask that any guest please wait in their vehicle. We highly encourage guests to please not accompany patients to their examination unless necessary for assistance. Our waiting areas and check-in/out have been arranged to allow for social distancing.
We are screening all patients to check for history and symptoms that might indicate the presence of COVID-19. This is occurring both through our phone representatives when a patient calls to schedule an appointment and when our patients check-in at the front desk on their date of service.
Check-in Symptomatic Screening: Procedure & Reschedule
All patients will be screened upon check-in and required to verify that they have been symptom-free for the past 14 days. Any patient who has experienced symptoms associated with COVID-19 within the past 14 days will be required to reschedule their appointment and urged to stay home to prevent possible virus spread. Symptoms to watch for, and included in our check-in screening include cough, fever, and shortness of breath. If you are unsure, our team will assist you in rescheduling your appointment.
Office Cleaning: Virus Killing Sanitation
Throughout the day, our office is being cleaned, sanitized, and disinfected. Frequently touched surfaces such as door handles, countertops, payment processing points, are thoroughly cleaned and sanitized on a regular schedule. We are following the Center for Disease Control’s guidance, using cleaning products designed to kill virus germs.
Medical Staff: Additional Training & Protocol
All members of our medical staff have received additional briefings, training, and implemented protocols per the CDC and WHO. Our staff has access to proper supplies to provide maximum safety to our patients including masks, gloves, sanitizer, and are allowing extra time in clinic schedules to ensure protocols are followed safely and effectively.
The medical leadership team at Kleiman Evangelista Eye Centers of Texas will closely monitor scheduling and patient flow and make adjustments as needed. Creating a safe environment for our patients and employees is our top priority now and always. We look forward to continuing to provide the exceptional care and service that our patients and our partners expect from Kleiman Evangelista Eye Centers.
Resources – What Can Patients Do?
All patients are encouraged to follow CDC guidelines, including handwashing, using hand sanitizer, frequent cleaning of often-used surfaces, and social distancing.
For Additional COVID-19 Resources, please visit: